Aviation News Item: 09629

14th Jun 2010

Source: evaint.com

PlaneConnect, the air-to-ground maintenance data link Gulfstream Aerospace Corp. introduced in September 2007, now offers summary fleet information to Gulfstream operators through myGulfstream.com, the secure Gulfstream customer communications website. PlaneConnect automatically relays messages generated by the Crew Alerting System (CAS) and Central Maintenance Computer (CMC) to operation centres on the ground and then via e-mail to operators. With myGulfstream.com, operators can now see summary-level messages across the Gulfstream fleet for a particular model, as well as messages for each of their own PlaneConnect-equipped aircraft.

The fleet data accessible by operators contains no aircraft or operator identification information. More than 300 large-cabin Gulfstream aircraft operators use PlaneConnect, and about 80 per cent of them choose to have their information sent to Gulfstream Technical Operations in addition to their own flight departments.

At Gulfstream, a computer analyses and prioritises those incoming CAS and CMC messages. Those that may result in an Aircraft-on-the-Ground (AOG) situation once the jet lands automatically generate priority e-mails to the appropriate Gulfstream field service representative (FSR) and Technical Operations staff. This real-time reporting enhances safety and reduces maintenance times by allowing technicians to arrange for parts or service personnel to be readily available before the aircraft lands.

PlaneConnect is a free service that Gulfstream operators can access via myGulfstream.com anywhere they have Internet access. The myGulfstream.com site offers real-time communication and collaboration capabilities, including access to the Gulfstream Computerised Maintenance Programme (CMP), technical publications, maintenance manuals and flight-tracking software.

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