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Aviation News Item: 09289
4th Jun 2010
Gulfstream to offer customer support for world cup
Source: evaint.com
Gulfstream Aerospace Corp. Has announced that its industry-leading product support organisation will devote special resources to assist customers at the upcoming 2010 FIFA World Cup in South Africa. The month-long competition, the world's largest sporting event, will take place June 11 to July 11.
The Gulfstream Product Support team headed to South Africa will include four technicians in Johannesburg, four in Cape Town and a field service representative (FSR) in Johannesburg. Ground transportation will take Gulfstream personnel to game sites within an hour of Johannesburg and Cape Town. If necessary, Gulfstream will fly support personnel to the other venues more than an hour away.
"This will be the biggest presence we've had at a world event such as this," said Mark Burns, president, Gulfstream Product Support. "We expect heavy traffic from Gulfstream operators across the world, so we want to ensure them that the pieces are in place to provide comprehensive support for their aircraft. With the venues being spread out, we anticipate the need for services and support will be greater than at a centralised location."
Gulfstream Product Support personnel in South Africa will have access to a vast amount of parts and materials stored at ExecuJet South Africa in Johannesburg, a Gulfstream authorised warranty line-service facility. Additional inventory is available at the Gulfstream European distribution centre in Madrid.
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