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Aviation News Item: 06849
29th Mar 2010
Cessna Citation Service Centers Win Customer Service Award
Source: aero-news.net
 Winners Determined by Customer Satisfaction
Cessna announced Monday that it has been named a winner of a 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) award.
MarketTools CustomerSat ACE awards are presented each year by MarketTools to companies scoring highest on customer satisfaction surveys using its MarketTools CustomerSat enterprise feedback management (EFM) software. Cessna uses MarketTools CustomerSat to measure customer satisfaction with Citation business jet owners and operators visiting the Citation Service Center network.
Cessna operates a network of eight company owned service centers in the United States in locations around the country, supporting many of the more than 6,000 Citations delivered through the years. Cessna also offers a variety of maintenance services through its ServiceDirect program, taking maintenance and service directly to customer locations around the world.
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