Aviation News Item: 12289

16th Sep 2010

Source: bartintl.com

CRS Jet Spares, a leading business aviation aftermarket support company, reports a 25% decrease in customer additional billings, a.k.a. "billbacks". The company attributes this significant decrease to their Option 2 pricing program.
When a business aviation operator needs a part in a hurry it is generally accepted that an exchange transaction is preferred. Over the years, companies like CRS have provided flat rate exchange prices contingent on the condition of the returned core. As a result of this type of transaction there exists the chance for additional billing to the operator. CRS has dedicated time, energy and effort in seeking ways to minimize this "billback" scenario over the past several years.
CRS has collected empirical data that shows over the prior 18 month period a drastic reduction in the additional billing process has occurred as a result of these efforts.
"Customer billbacks have been reduced by 25%," reports CRS Repair Control Manager, David Prince.
The company attributes the reduction to several factors which include more detailed information provided by operators at the time of each transaction, the "customer advocacy" program provided by CRS to support positive customer and vendor relationships and providing Option 2 pricing for exchange transactions.
Created to give more control to the customer with less cost uncertainty for exchange transactions, Option 2 is a slightly higher cost with a no billback guarantee.
"We created the Option 2 program to assist our customers with one of the most dreaded parts of the industry, the billback. And as the numbers show, this program has been a huge success," says CRS President, Armando Leighton, Jr.
For more information on CRS and their Option 2 pricing program, visit www.crsjetspares.com or call 954.972.2807.

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