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Aviation News Item: 01050
13th Aug 2009
Embraer Sets Up New Customer Support Contact Center
Source: fly-corporate.com
 Embraer is launching a new Customer Support Contact Center dedicated to executive jets, offering complete and timely assistance for their operational, technical and maintenance needs.
The initiative has already been operating for North American Phenom 100 customers since December 2008, and has now been expanded to offer worldwide support for all Embraer executive jet models. The Customer Support Contact Center is based at Embraer's headquarters, in São José dos Campos, Brazil. Its priority is to minimise downtime, right from the first contact to the final solution, by quickly and efficiently applying appropriate resources to critical needs, thus assuring that customers have expert assistance anywhere in the world.
Embraer is also hosting its first Legacy 600 Operators Conference in Brazil, at São Paulo's Hotel Sofitel, near Congonhas Airport
With the growth of the Legacy 600 fleet in Brazil, Embraer feels it is important to promote a specific event for the region. The agenda deals with subjects of interest to operators, such as improvements on Embraer's service, support and products, the service centre network coverage, material and logistical support, and special maintenance programmes, such as the Embraer Executive Care (EEC).
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